Shipping Policy

At Astrafoold, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy outlines how and when your orders will be processed and delivered.

Shipping Method

• Standard Shipping: Free of charge (£0) for all orders within the United Kingdom.

Order Processing Time

• Orders are processed within 0–1 business days (Monday – Friday).
• Orders placed after 05:00 PM will be processed on the next business day.

Shipping & Delivery Time

• Estimated transit time: 2–4 business days.
• Delivery times may vary depending on your location and external factors.

Shipping Destinations

• We currently ship only within the United Kingdom.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Astrafoold cannot be held responsible for delays or non-delivery caused by incomplete or inaccurate address details.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery.

Delivery Delays

While we aim to deliver orders within the specified timeframe, unexpected delays (e.g., weather disruptions, courier issues) may occur. We appreciate your patience and understanding in such cases.

Return & Refund Policy

At Astrafoold, we strive to ensure your satisfaction with every purchase. Please read our return and refund policy carefully. These terms apply to all orders placed within the United Kingdom.

1. Return Policy

• Customers are entitled to request a return within 14 days of receiving their order.
• Items must be returned in the same condition as received — unworn, unused, with original tags attached, and in the original packaging.
• Please note: Manufacturer Direct items are final sale and not eligible for return.

2. Return Procedure

• To initiate a return, please contact us via support@astrafoold.com or call +44 7383 887891.
• If your return request is approved, you will receive a return shipping label and instructions on how to proceed.
• Returns sent without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Products

• Customers are required to inspect their order upon receipt and notify us immediately of any defects, damages, or incorrect items.
• We will evaluate the issue and take appropriate action to resolve it, including replacement or refund.

4. Exchanges

• Exchanges are only offered for items that are defective, damaged, incorrect, or in the wrong size.
• To request an exchange, please contact our support team using the details provided above.

5. Refunds

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed back to the original payment method.
• Please note: Refund processing times may vary depending on your bank or card provider.

6. Discounts & Promotions

• Discounts must be applied at the time of purchase.
• No refunds will be issued for unused or missed discounts after an order is completed.

7. Restocking Fees

• We do not apply any restocking fees on returned items.